Support

Contact FURVANI

A question about the product, an existing order, a return, or something else entirely — send us a message and a real person will get back to you.

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Before you write

Quick answers

Where is my order?

You receive a tracking number by email as soon as your parcel is dispatched, usually within a couple of days of ordering. If it has been more than 11 business days since you ordered, email us with your order number and we will chase the carrier.

How do I start a return?

Email support@furvani.com within 30 days of delivery with your order number. We will reply with return instructions and the return address.

Can I change my order after placing it?

If your order has not yet been dispatched, yes. Email us as soon as possible with your order number and what you would like changed, and we will do our best to catch it before it leaves the warehouse.

Will it work on my sofa or car seats?

It is made for the fabric surfaces where loose pet hair collects — sofas and couches, chairs, bedding, clothing and car seats. Fabrics vary, so if you are unsure about a delicate or specialty material, try a small hidden area first, or send us a photo and we will tell you honestly.